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Patient Engagement

In this module, participants will define care management and explore the Community Health Worker scope of practice as a care manager. They will also identify and document meaningful referrals to community resources.
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What's Included

Define Care Management

Define care management in order to explain the CHW scope of practice as a care manager.

Identify Challenges

Identify services, challenges, and safety concerns related to home visiting for care management.

Support Clients

Support clients with a detailed care management plan, by building trust and rapport, and involving them in the decision-making process.
Meet the Subject Matter Expert

Alissa Rankin

Alissa is a Program Specialist for the Center for Public Health Initiatives at the Wichita State University’s Community Engagement Institute. She works on the statewide Community Health Worker workforce initiatives and systems development. Previously, Alissa worked at the Sedgwick County Health Department, managing several programs, including the Chronic Disease Self-Management Program and the Oral Health Education Program. Over her 17 years in public health, Alissa has been employed by the University of Kansas School of Medicine in Wichita and the Kansas Department of Health and Environment. She’s also volunteered for the American Cancer Society and the Susan G. Komen Breast Cancer Foundation. Due to her time while studying abroad in Quito, Ecuador, in 2003, she has developed a deep passion for disparate populations and addressing health inequities. Alissa earned a Bachelor of Science in Biology in 2004 from Southwestern College in Winfield, KS, and a Master of Public Health from the University of Northern Colorado in Greeley, CO, in 2006.
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The content in this module has been compiled from the Foundations for Community Health Workers, 2nd edition textbook. Some verbiage incorporated has been prepared by CGA Consulting for the Kansas City Regional Community Health Worker Collaborative sponsored by the Mid-America Regional Council. CGA’s work was originally made possible through grants from the Health Forward Foundation and the Mid-America Regional Council. Individual supplemental materials were selected by or created by each contributing subject matter expert.
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This module was developed with funds in part by the Office of Minority Health at the US Department of Health and Human Services (HHS) under 93.137 Community Program to Improve Minority Health in partnership with Lincoln-Lancaster County Health Department. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HHS or the U.S. Government.